Checkout

• Can I cancel my order?

  To cancel an order, please contact lightbulbs.com support at (800) 948-1063 or via email at : order_support@lightbulbs.com for an update on the order status. • If items have shipped and you no longer want the product, please follow our return policy once it arrives. • If no items have shipped, ...

• How do I view my orders?

  An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: ● The contents of the email and/or, ● Clicking the “View Your Order” link within the email which allows you to view of your full order. ● On the settings page, after you log in...

• Is my payment information safe?

  We take every possible precaution to protect your payment information. All payments are processed using enterprise level encryption, safety protocols and are PCI DSS compliant.

• Is there a limit on how many light bulbs that I can purchase?

  You can purchase as many lightbulbs as you wish. However, you can only qualify for up to 30 light bulb rebates per calendar year.

• Is there a limit on how many thermostats that I can purchase to qualify for rebate?

  You can purchase as many thermostats as you wish. However, you can only qualify for up to 3 thermostats rebate per calendar year.

• What happens if my delivery is damaged?

  If you received your order but the products were damaged during shipping, you may return your damaged items for a replacement within the first 5 days of receiving the item(s). After the 5-day period, we will handle damaged orders on a case-by-case basis and restocking fees (see Restocking Fee Pol...

• What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)

  If you haven’t received your order, please check the tracking information that was provided and contact the shipper (FedEx or USPS) in the event there were delivery issues. Please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com. For inquiries such as...

• What if I received a defective product?

  You must notify us within 5 business days of the delivery date of the order and the item(s) will be replaced at no charge or we’ll issue a refund. Please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com. For inquiries such as partial shipments, missi...

• What payment methods can I use?

  You may securely checkout using all major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express.

• Why do only some products have an “add to cart” button?

  The Marketplace allows you to compare thousands of appliances and products for energy efficiency. Many of the products without an “add to cart” button can be purchased from the retailers listed on the product page on the Marketplace. However, there are specific products such as LEDs that are curr...

• Why must my billing and shipping address match?

  We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data.